Professional Experience

Google — Council Bluffs, Iowa, United States · On-site

• Perform hardware provisioning, server diagnostics, component replacements, and network troubleshooting in hyperscale datacenter facilities.
• Monitor site infrastructure health, responding to critical hardware failures and maintaining strict high-availability SLAs.
• Maintain precise physical fiber routing, optic connections, and structured cabling across server racks and network switches.

Google Fiber — Omaha, Nebraska, United States · On-site

• Maintained, diagnosed, and repaired active ISP fiber optic infrastructure and central distribution nodes.
• Analyzed fiber light levels, signal loss, and optical power using specialized testing equipment to isolate faults.
• Executed network maintenance operations and emergency response procedures to minimize service disruptions for subscribers.

Ervin Cable Construction, LLC — Omaha, NE

• Lead technician for network deployments in data centers, overseeing new project implementations.
• Configured, tested, and deployed network and fiber optic infrastructure for enterprise clients.
• Responded to critical network outages and alarms, ensuring minimal downtime for customers.
• Troubleshot loss of fiber signal and light levels, diagnosing faults between data centers and field installations.
• Conducted OTDR testing using EXFO equipment, identifying fiber impairments and breakpoints.

Optimum Data Inc.

• Configured, tested, and troubleshot Cisco network equipment, ensuring optimal performance and functionality.
• Developed and implemented scripts to automate testing and firmware upgrades, improving efficiency.
• Managed purchase order fulfillment and special configuration requests for the sales team.
• Trained new employees on network equipment handling, testing protocols, and troubleshooting problems.

UPS

Maintained high efficiency by unloading 1,200+ packages per hour, meeting strict time constraints.